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An adaptable leader with a proven track record of rapid promotion across marketing, operations, and media buying. Valued for the ability to master new domains and deliver results, culminating in being recruited back by a former employer into a critical client-facing leadership role. An empathetic people manager dedicated to building and empowering high-performing teams to achieve outstanding results, including driving significant campaign performance growth.
Leadership & Management – Team Leadership & Mentoring
Strategic Planning
Project & Workflow Management
Client Relations & Success
Recruitment & Training
Marketing & Digital Strategy – Digital Marketing Strategy
Media Buying (Google, Meta, LinkedIn)
Brand Management
Market Research
Content & Campaign Strategy
Operations & Process Improvement- Production Management
Process Standardization
Quality Assurance & Control
Supply Chain & Inventory Management
Key Responsibilities: Recruited back into the organisation to apply deep institutional knowledge and leadership skills to a critical client-facing role, taking on the challenge of stabilising and leading the account management team.
Lead, mentor, and develop a team of 13 Marketing Coordinators, fostering a high-performance culture to ensure consistent project delivery.
Architect strategic roadmaps for client onboarding and long-term success, directly strengthening client relationships and fostering loyalty.
Act as the senior point of contact for key account escalations, implementing mitigation strategies to preserve client retention.