Key Responsibilities: Led project planning and execution, ensuring timely delivery while aligning with client objectives.
Developed comprehensive project scopes, defining deliverables, timelines, and resource allocation.
Oversaw agile project management, facilitating sprint planning, daily stand-ups, and retrospectives.
Managed cross-functional teams, collaborating with developers, designers, and digital marketers to drive success.
Acted as the primary client consultant, advising on best practices for web development, UX/UI, and digital strategy.
Conducted regular stakeholder meetings, providing clear project updates and managing expectations.
Identified and pursued upselling opportunities, expanding client engagement with development, SEO, and marketing services.
Led team performance and development, mentoring staff and fostering a culture of collaboration and accountability.
Recruited, hired, and onboarded new team members, strengthening the agency’s expertise and capacity.
Implemented process improvements, optimising workflows to enhance efficiency and project outcomes.
Developed and executed risk management strategies, proactively identifying and mitigating potential challenges.
Monitored budgets and resource allocation, ensuring projects remained within scope and financial targets.