Candidate Profile

Roo1127

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About

With over 7 years of experience in Customer Success, customer retention, and SaaS solutions, I help businesses grow by driving customer engagement, improving customer satisfaction, and maximizing lifetime value (LTV). Experienced in HubSpot, Vitally, Zendesk, Looker, and DNS management, I leverage data-driven strategies, onboarding, and proactive problem-solving to foster strong client relationships and ensure success. Fluent in Portuguese, Spanish, and English, with intermediate French, I excel in customer-facing roles and work seamlessly across global markets, helping businesses achieve their goals through tailored customer success strategies

Proficient in

Customer Successcustomer retentionand SaaS solutionsHubSpotVitallyZendeskLookerand DNS management

International

Yes

Availability

Part-time or Full-time

Experience

12 years

Previous Roles

Work History

Solutions Manager

Trilingual Partner Success Specialist

Trilingual Success Manager : Mid market & Strategic Accounts

Key Responsibilities in Most Recent Role

Job Title: Trilingual Partner Success Specialist, Solutions Manager, Trilingual Success Manager : Mid market & Strategic Accounts

12 years

Developed and implemented customized success plans to increase client retention rates by 20% within the first quarter of engagement.
Collaborated cross-functionally with sales and product teams to identify and address customer needs, resulting in a 15% increase in upsell opportunities.
Conducted regular check-ins and QBRs with key stakeholders to ensure alignment on goals and drive customer satisfaction scores above industry benchmarks.
Tracked and analyzed customer data to identify trends and insights, leading to proactive recommendations for process improvements and product enhancements.

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