Candidate Profile

    Roo1102

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    About

    I am a highly motivated individual striving for success. I travelled the world to implement / manage Service Desk Solutions, train Customers and implement adequate processes. My Professional approach towards any task will ensure that I deliver the task / project within the agreed time frames in meeting all requirements and in most cases exceeding them. I can lead a team and be a team player respecting my fellow team mates through collaboration and always respecting diversity in any environment.

    Proficient in

    SystemWeb and Mobile TestingService Desk AnalysisConfiguration Item Management
    International

    No

    Availability

    Part-time or Full-time

    Experience

    18 years

    Previous Roles

    3

    Work History

    Application Development Manager
    Senior IT Professional Consultant
    Team Leader Front and Back Office

    Key Responsibilities in Most Recent Role

    Job Title: Senior IT Professional Consultant

    18 years
    • Heat Consultant
    • ITSM Consultant
    • Service Desk Analysis
    • Service Desk Requirements Gathering
    • ITSM / Heat / Heat Classic Development
    • Pre-Sales Smart Service Desk Sales Manager (International)
    • Configuration Item Management
    • Service Request Development
    • Personalizing all systems
    • Internal Process Mapping
    • Defining and creating all Business Requirements
    • Customer Service Manager (Oman, Dubai, Europe)

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