RooCruit Candidate:
Roo1099
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About the Candidate
Client-focused Client Solutions Manager with over a decade of experience in managing high-value client portfolios, optimizing ad campaigns, and driving post-sale success. Skilled in leveraging TikTok’s ad product suite, delivering data-driven insights, and collaborating with cross-functional teams to enhance client performance. Proven track record in client retention, campaign optimization, and consultative selling to fuel growth strategies and long-term partnerships.
Area of Expertise
Ad Product Suite Expertise, Campaign Management & Optimization, Data-Driven Business Insights
Experience & Availability
International Experience:
Availability:
10, 20 or 40 hours a week
Years Experience:
10
Current and Previous Roles:
Relevant Experience
Job Title: Client Solutions Manager
Duration: 10
Key Responsibilities: Managed and grew post-sale relationships with over 50 high-value clients, maintaining a 98% retention rate by providing custom solutions
Developed customized success plans based on campaign performance data, resulting in a 40% increase in product adoption and usage within the first six months.
Collaborated with cross-functional teams, including ad ops and product development, to troubleshoot and resolve client issues, improving satisfaction scores by 25%.
Conducted data-driven business reviews, providing insights that led to a 30% increase in upsell opportunities and optimized campaign performance.
