Sales and Marketing Administrator/ Customer Service Manager
Key Responsibilities in Most Recent Role
Job Title: Administrator: Sales Department
26 years
Day to day running of branch and warehouse
Daily schedules for drivers
Control sheets for all staff
Stock control
Wrote up training manuals to assist staff with data entry and procedures for Hubspot procedures.
Held regular training sessions to keep team motivated on the areas they were uncomfortable or uncertain with.
Sent out campaign mails on Hubspot
Loaded and monitored deals and their activities
Ran reports for sales analysis off Hubspot
Loaded data for lead generation
Followed up on lead conversions and ensured leads were closed on Hubspot.
Captured and updated information on customer portals on HubSpot to ensure they were up to date and any important details were updated such as email addresses, contact information etc.
Pulled log activity reports on Hubspot to monitor sales team productivity.
Ensured all notes were captured as soon as customer was attended to so to keep team in the loop
Coordinated with other departments to resolve customer issues and improve processes.
Loaded above information onto portal (Phoenix and Hubspot)
Handled calls from customers to resolve issues.
Minute taking for departmental meetings and ensured same notes were loaded into Hubspot into necessary filters for ease of reference.
Developed and implemented training programs for new hires and ongoing education for current staff.
monitored customer feedback and worked to improve service based on those insights.