RooCruit Candidate:
Roo0992
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About the Candidate
High-performing professional with exceptional energy, renowned for meticulous attention to detail and a strong track record in client retention. A natural leader who brings structure and actionable insights to any team. Expertise in marketing and business strategy, leveraging social media to identify and engage relevant audiences. Proactive, engaging, and solution-oriented, always providing innovative options and alternatives to meet goals.
Area of Expertise
Marketing & Business Strategy, Client Retention, Leadership & Team Management, Social Media Expertise
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
4
Current and Previous Roles:
Relevant Experience
Job Title: Account Relationship Management
Duration: 4
Key Responsibilities: Client Liaison & Satisfaction: Served as the primary contact for 30 clients, ensuring positive and professional service experiences.
Team Leadership: Managed a team of 8, fostering a culture of performance and collaboration.
Quality Assurance: Maintained client KPIs, ensuring long-lasting relationships through excellent service.
Client Onboarding & Strategy: Led the onboarding process and developed strategic objectives for client growth.
Reporting & Insights: Prepared reports on account statuses, providing updates to clients and stakeholders.
Business Development: Identified and developed new business opportunities, contributing to revenue growth.
Cross-Functional Integration: Ensured effective client management through the integration of cross-functional teams.
Deadline Management: Ensured on-time work delivery by adhering to deadlines.
Financial Performance: Managed and forecasted the pod’s financial performance, ensuring optimal resource allocation.
Capacity Planning: Developed and managed service capacity within the pod.
Innovation & Change Management: Implemented new initiatives and reported on their efficiency.
Content Strategy: Managed content strategy and planning, aligning with client objectives.
Sales & Outreach: Utilized standard sales and outreach processes to generate leads and enhance market presence
