Candidate Profile

    Roo0931

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    About

    My extensive knowledge and experience have equipped me with the confidence to make meaningful contributions to the success of any company. Throughout my career, my dedication to serving clients and my intrinsic motivation to achieve optimal results have allowed me to successfully collaborate with a diverse spectrum of clients, spanning industries such as design, fitness, and digital marketing. My strengths lie in navigating dynamic client landscapes, ensuring not only meeting but consistently exceeding their expectations. I have been recognized as Accounts Manager of the Year and my expertise includes proficiency in various programs such as Monday.com, Asana, Go High Level, Google Drive, ClickUp, Slack, Loom, Creator Studio, Meta Business Suite, and AI technologies. My passion for creativity has significantly expanded my professional network, and my ability to understand and deliver what clients want enables me to communicate effectively at all levels. With high social intelligence, I excel in forming and maintaining relationships with a diverse clientele. I am confident in my ability to build and scale important partnerships.

    Proficient in

    Customer Relationship ManagementTeam ManagementSocial Media Management
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    11 years

    Previous Roles

    3

    Work History

    Client Success Manager
    Key Accounts Manager
    New Business and Organic Social Media Accounts Manager

    Key Responsibilities in Most Recent Role

    Job Title: Client Success Manager

    11 years
    • On-boarding and managing client accounts, utilising various CRM and AI tools.
    • Building strong relationships with clients, understanding their needs and concerns, and working to address them.
    • Communicating with internal teams to ensure that client needs are met and that the client experience is seamless.
    • Conducting weekly client update meetings and reports via video calls.
    • Demonstrating problem-solving skills and strategic thinking.
    • Analysing client data and generating insightful reports.
    • Maintaining a customer-centric approach for client satisfaction and personalised solutions.
    • Efficiently managing multiple client accounts with strong multitasking and organisational skills.
    • Developing and presenting training and educational materials.
    • Establishing and maintaining a client rewards system to acknowledge and celebrate significant milestones.
    • Collaborating with cross-functional teams to streamline issue resolution.
    • Proactively identifying upselling opportunities and addressing client needs.
    • Processing milestones for clients and employees to work towards
    • Managing contract renewals and optimising revenue.
    • Collecting and conveying client feedback for continuous improvement.
    • Thriving in a fast-paced, dynamic work environment by embracing change and fostering continuous learning.
    • Reviewing customer complaints and concerns and seeking to improve the customer experience

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