RooCruit Candidate:
Roo0921
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About the Candidate
Dedicated and results-orientated Key Accounts manager with over 16 years of experience in driving and closing software solution sales plus maintaining post sales relationships with clients. I always exceed my targets on client renewals and ensure revenue growth on existing accounts by cross and upselling within my client base. Skilled in improving the customer experience through data analysis, maximizing retention, and aiding in product design and development. Adept at building and maintaining strong customer relationships while developing a deep understanding of customer industries, markets, and needs. Skilled in collaborating with cross functional teams to execute account plans and achieve business objectives. Experienced in expanding customer networks and identifying new revenue opportunities. I have a passion for providing exceptional service.
Area of Expertise
Key Accounts Management, Service Delivery Management, Customer Relationship Management, Financial and Metric Reporting for IT Services
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
22
Current and Previous Roles:
Relevant Experience
Job Title: Key Accounts Manager
Duration: 22
Key Responsibilities: In my space I focus on supply chain EDI, connecting Agricultural buyers with all their suppliers
Thus, all the orders, order confirmations and invoices flow via our network
We also have software products that we sell on a SaaS basis.
My yearly sales targets are split into 3 segments, Renewals, New Business Recurring and New business transactional.
I own pre- and post-sales relationships with clients.
Maximize customer retention through proactive relationship management and problem-solving.
Collaborate with cross-functional teams to aid in innovative product design and development, ensuring alignment with customer needs and expectations.
Utilize data analysis to identify opportunities for improving customer experience and satisfaction.
Understanding client objectives and aligning them with Business objectives.
Strategic planning and alignment.
Being the first point of contact for my customers.
I am also responsible for escalation management.
I need to forecast on my account revenue yearly.
I am responsible for quotations and monthly billing for my group of clients.
I do monthly reporting and presentations for my clients on support call stats, system performance, and other key metrics particular to each client.
I also need to create monthly/yearly reports for upper management.
I am very much client facing and believe in as much face time as possible with my clients, I also believe in regular standing meetings with all my clients.
I also developed and need to maintain an effective sales process for each client.
Designing and maintaining annual account plans for my accounts, in order to ensure revenue growth.
Constant market research, keeping up to date with trends and changes.
