Candidate Profile

    Roo0913

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    About

    Motivated, goal driven with administration experience. Strong team player and fast learner commanding eloquent verbal communication and problem solving skills. Looking to broaden my horizons and grow with a suitable organization. I am adaptable and appreciate cultural differences and diversities. Able to work in a team and independently and absolutely loathe micro-management.

    Proficient in

    Client retention and Account ManagementFacebook Ads ManagerEmail marketing (Omnisend + Klaviyo)Campaign management and Strategy
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    6 years

    Previous Roles

    3

    Work History

    Account Project Manager
    Client Success Manager
    Front Desk Management and Sales

    Key Responsibilities in Most Recent Role

    Job Title: Account Project Manager

    6 years
    • Responsible for Client retention with a 100% portfolio retention
    • Host daily status calls and weekly ad hoc meetings with clients to promote client satisfaction and keep all parties abreast of changing environment.
    • Evaluate customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
    • Campaign strategy architect and hands-on implementation.
    • Responsible for automated e-mail marketing using Monday.com
    • Forecast and track key account metrics (e.g Quarterly sales results and annual forecasts)
    • Assist with challenging client requests or issue escalations as needed.
    • Operate as the custodian and point of contact for assigned clients.
    • Manage projects within client relationships, working to carry out client goals while meeting company goals

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