Candidate Profile

    Roo0833

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    About

    As an accomplished Sales and Customer Success Manager with over two decades of experience, I am dedicated to driving results and fostering lasting client relationships. Throughout my career, I have consistently surpassed targets and prioritized customer satisfaction at every stage of the journey. My approach centers on understanding the unique needs and aspirations of each client, and I am committed to proactively exceeding their expectations. I excel in customer onboarding, facilitating product adoption, and providing ongoing support to ensure optimal outcomes. Adept at communication, I effectively convey intricate concepts to both technical and non-technical stakeholders. I am deeply invested in cultivating a positive customer experience. I actively seek feedback, champion customer interests within the organization, and continuously refine the customer journey. My passion for customer success fuels my ability to forge enduring relationships and drive mutual success for clients and the company alike.

    Proficient in

    SalesAccount ManagementClient onboarding
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    23 years

    Previous Roles

    3

    Work History

    Commercial Manager
    Customer Success Manager
    New Business Development Manager

    Key Responsibilities in Most Recent Role

    Job Title: Customer Success Manager

    23 years
    • Proactively manage , build relationships and identify, sell ,upsell and cross-sell solutions provide meetings /vendor for Round Table events in the UK,EU & US to delegates.
    • Develop and maintain strong relationships with delegates to understand their needs, goals, and challenges.
    • Act as the primary point of contact for delegates, providing support, guidance, and assistance throughout their journey.
    • Onboard new delegates, ensuring a smooth transition and successful implementation of products or services.
    • Conduct regular check-ins with delegates to assess satisfaction levels, address concerns, and identify opportunities for improvement.
    • Collaborate with cross-functional teams, including sales, product development, and support, to advocate for customer needs and drive solutions.
    • Provide product demonstrations, training sessions, and educational resources to empower customers to maximize the value of their investment.
    • Serve as a delegates advocate within the organization, ensuring that customer feedback and requests are effectively communicated and prioritized.
    • Stay updated on industry trends, best practices, and competitive landscape to continuously enhance the customer experience and drive business growth.

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