RooCruit Candidate:
Roo0804
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About the Candidate
Experienced professional with a versatile background encompassing roles in Onboarding, Training, Marketing, Social Media, Retention, Sales, and Customer Support. Proven ability to drive organizational success through strategic planning, process optimization, and effective cross-functional collaboration. Adept at creating seamless onboarding experiences for new hires, developing comprehensive training programs, and fostering strong client relationships. A results-oriented problem solver with a passion for ensuring customer satisfaction, employee growth, and business growth.
Area of Expertise
Customer Service, Sales, Staff Onboarding, Administration, Chat Support
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
7
Current and Previous Roles:
Relevant Experience
Job Title: Retention Sales Specialist
Duration: 7
Key Responsibilities: Retain existing customers and build long-term relationships by providing excellent customer service and identifying opportunities to upsell products and services.
Meet or exceed monthly retention and sales targets.
Communicate with customers via phone, email, and chat to identify their needs and provide solutions that meet their goals.
Handle and resolve customer complaints and issues in a timely and effective manner.
Collaborate with sales and marketing teams to develop retention strategies and campaigns.
Provide feedback to product development teams to improve customer experience and product offerings.
