Candidate Profile

    Roo0765

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    About

    I am a talented communication specialist, skilled in creative copywriting, social media content creation, plain language, communications strategy, and execution. As a writer, I love taking a concept, even an unfamiliar one, researching it, and then transforming it into fresh, clear, and engaging content, always carefully tailored to a brand or individual’s style and tone of voice. With more than 20 years of experience in the financial services industry, I have the unique ability to translate complicated product documentation into easy-to-understand language for the person on the street. I’m curious about people and life and always look for ways to connect the dots. I have excellent people skills, enjoy a challenge, and approach each project with energy, enthusiasm, and a sense of humour.

    Proficient in

    CopywritingContent communication strategyResearchEditing and proofreadingCollaboration with stakeholders at all levelsMicrosoft officeSocial media content creation
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    4 years

    Previous Roles

    3

    Work History

    Claims Consultant
    Communications Specialist & Content Writer
    Product Documentation & Communications Specialist

    Key Responsibilities in Most Recent Role

    Job Title: Communications Specialist & Content Writer

    4 years
    • Content writing and editing — websites, mailers, news articles, and blogs.
    • Development and implementation of customer communication strategies.
    • Development and implementation of internal communication strategies
    • Social media content strategy and creation and reporting.
    • Social media management, including public responses to queries, complaints, and compliments.
    • Plain language writing and rewriting — developing easy-to-read, customer-friendly product documentation that meets financial services regulatory requirements.
    • Development of training material.
    • Scripts for presentations and radio advertisements

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