RooCruit Candidate:
Roo0742
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About the Candidate
Decades of valuable experience within various industries and has played vital roles in building & scaling numerous businesses. Immediately makes a mark by becoming an integral part in helping a business grow.
Area of Expertise
Creative Problem Solving, Digital Marketing Strategy, Operations, Email Marketing, Client Relationship Management, Recruitment and Onboarding, Organic Social Media Strategy
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
14
Current and Previous Roles:
Relevant Experience
Job Title: Head of Client Relations
Duration: 14
Key Responsibilities: Lead the relationship with Meta (the client) and provide them with the best client/ customer experience possible, whilst remaining in scope.
Oversee work of over 30 Community Managers across APAC and EMEA – ensuring the work is completed to a high standard.
Auditing channels and ensuring the channels are kept clean each day and up to clients standards.
Implementing and reviewing all reporting.
Content suggestions for the client.
Managing any escalations by reporting these to the client (brand protection).
Keeping track of all deliverables.
Managing all client meetings and delivering summaries to the rest of the leadership team.
Ensuring timely responses to the clients requests via email and slack.
Requests range from general questions, extra support, brief reports etc.
All team training and making sure the team feel supported.
Recruitment of team and team lead roles
