RooCruit Candidate:
Roo0738
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About the Candidate
I am a dynamic and customer orientated individual, who always strive to achieve the best possible results in the field of work. Highly motivated and hardworking with a proven track record of success and over several years. I am a team player, confident communicator, very organized and able to work to strict deadlines while keeping track of administrative procedures at all times without compromising accuracy or details.
Area of Expertise
Strong Customer Relationship Management, Process Improvement, Report Writing, Systematic Report building
Experience & Availability
International Experience:
Yes
Availability:
10 or 20 hours a week
Years Experience:
5
Current and Previous Roles:
Relevant Experience
Job Title: Customer Success Team Lead
Duration: 5
Key Responsibilities: Management of Global Service & CS Service queues/ ticketing system
Send cases/tickets to the Services Team (that fall within the Services scope) & managing the two Services inboxes (ensuring that all tickets are taken care of)
Ensuring that all requests are completed
Work on tickets to assist the team
Perform Account reconciliation for upselling and cross selling
Lead and Deliver customer improvement projects
Advocate organization product solution
Providing assistance to the team with questions they may have on cases to advise on best practices
Be the first point of escalation for clients_ complaints
Conducting weekly 1 2 1s with team members to check on their wellbeing within the team/company
Ensuring quality of work/emails – review their work/cases in Salesforce
Review issues with all CS Team managers
Assisting management with interviews for new hires
Apply improvements & new processes communicated by manager with team/clients
