Candidate Profile

    Roo0734

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    About

    Customer Service Expert with over 3 years of experience

    Proficient in

    Personnel SelectionTeam SpiritData IntakeFilevine SupportDocuments Submittal ManagementInterpersonal skillsAttention to detailStrong communicationEmpathyMedical Interpretation
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    3 years

    Previous Roles

    3

    Work History

    Customer Service Representative
    Interpreter Team Supervisor
    Legal Intake Specialist

    Key Responsibilities in Most Recent Role

    Job Title: Customer Service Representative

    3 years
    • Provide comprehensive support to prospective drivers throughout the selection process.
    • Guide candidates through application procedures, document submission, and any necessary screenings.
    • Effectively communicate policies, procedures, and requirements to candidates.
    • Keep candidates informed about their application status and next steps in the selection process.
    • Address and resolve inquiries and concerns promptly and accurately.
    • Collaborate with relevant departments to resolve complex issues and provide timely solutions.
    • Ensure accurate and up-to-date documentation for each candidate.
    • Maintain organized records in accordance with company policies.
    • Conduct regular reviews to ensure compliance with established processes.
    • Implement feedback and continuously strive for process improvement to enhance the candidate experience.
    • Work closely with other departments, including recruiting, operations, and compliance, to facilitate a smooth onboarding process for selected drivers.

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