Candidate Profile

    Roo0645

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    About

    Responsible for all client interactions, including but not limited to: Welcoming and onboarding new clients who have signed up (booking Zoom calls, presenting Presentations as per client needs) Submitting and collecting documentation required for the Onboarding. Acknowledgement of receipt of all client communications, and replying accordingly (attending to inquiries) Monitoring of Freshdesk tickets, and closing them as soon as possible ensuring the relevant departments take note and assist in client inquiries and assist support Promote memorable customer experiences Weekly and Monthly reporting to clients Client Retention Developing and nurturing clients Train new recruits Client account auditing

    Proficient in

    Client ManagementCampaign ManagementRetention StrategiesRecruitingReportingTrainingMarket Research
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    9 years

    Previous Roles

    3

    Work History

    Client Success Manager
    Project & Office Manager
    Strategic & Marketing Consultant

    Key Responsibilities in Most Recent Role

    Job Title: Client Success Manager

    9 years
    • Client Interaction and Onboarding: Welcomed and onboarded new clients, facilitating Zoom calls and tailored presentations. Managed documentation for onboarding, ensuring a smooth process.
    • Communication and Support: Acknowledged and responded to all client communications promptly, attending to inquiries. Monitored Freshdesk tickets, promptly closing them and ensuring relevant departments provided assistance.
    • Memorable Customer Experiences: Promoted memorable customer experiences through thoughtful gestures like sending gifts, cards, and managing a client reward journey.
    • Reporting and Retention: Provided weekly and monthly reports to clients, management, and support teams. Implemented client retention strategies, fostering advocacy and community building.
    • Continuous Improvement and Training: Conducted research to enhance services and processes, contributing new ideas at monthly meetings. Developed and nurtured clients into advocates to increase brand awareness.
    • Project Management and Advising: Managed detailed timelines, programs, tasks, and project management systems. Advised clients on performance improvement and increased ROI in advertising and lead nurture.
    • Training and Auditing: Trained recruits, ensuring they were ready to join the relevant agency within the timeframe. Conducted periodic audits on client systems for quality assurance.
    • Professional Experience Summary: Over 9 years of experience in Client Management, Campaign Management, Retention Strategies, Recruiting, Reporting, Training, and Market Research.

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