Candidate Profile

Roo0626

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About

Seasoned Sales and Business Development executive, with a penchant for creating and maintaining successful, long term business relationships.

SalesKey Account ManagementBusiness Development

International

Yes

Availability

Part-time or Full-time

Experience

18 years

Previous Roles

Business Development Executive

Customer Success Specialist

Group Marketing Executive

Job Title: Customer Success Specialist

18 years

Promoting Healthforce to doctors, patients, clinic groups
Managing the pharmacy portfolio
Proactively collaborating with and being a trusted advisor to 16 Regional Managers
Conducting site visits to train, onboard and gather insights on how the system can be improved to enhance the nurse and patient experience
Defining and reviewing the roadmap for the sales and customer experience
Engaging with 3rd parties and stakeholders
Planning, communicating, and executing projects in line with organisational goals
Collecting, maintaining, and presenting data on the ideal client experience based on industry best practices and best-in-class benchmark standards
Translating and mapping client needs into client solutions using creative problem-solving
Providing thought leadership in innovation and client experience through brainstorming, 3 testing and sharing ideas
Collaborating cross functionally to improve client experience across all touchpoints
Managing the admin interface across multiple software tools and preparing SOP’s
Managing change while assessing risk
Managing escalations raised by nurses, Regional Managers and Dr’s
Resolving complaints in a timely and professional manner

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