Roo0626

Key Responsibilities: Promoting Healthforce to doctors, patients, clinic groups

Managing the pharmacy portfolio

Proactively collaborating with and being a trusted advisor to 16 Regional Managers

Conducting site visits to train, onboard and gather insights on how the system can be improved to enhance the nurse and patient experience

Defining and reviewing the roadmap for the sales and customer experience

Engaging with 3rd parties and stakeholders

Planning, communicating, and executing projects in line with organisational goals

Collecting, maintaining, and presenting data on the ideal client experience based on industry best practices and best-in-class benchmark standards

Translating and mapping client needs into client solutions using creative problem-solving

Providing thought leadership in innovation and client experience through brainstorming, 3 testing and sharing ideas

Collaborating cross functionally to improve client experience across all touchpoints

Managing the admin interface across multiple software tools and preparing SOP’s

Managing change while assessing risk

Managing escalations raised by nurses, Regional Managers and Dr’s

Resolving complaints in a timely and professional manner