Candidate Profile

    Roo0626

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    About

    Seasoned Sales and Business Development executive, with a penchant for creating and maintaining successful, long term business relationships.

    Proficient in

    SalesKey Account ManagementBusiness Development
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    18 years

    Previous Roles

    3

    Work History

    Business Development Executive
    Customer Success Specialist
    Group Marketing Executive

    Key Responsibilities in Most Recent Role

    Job Title: Customer Success Specialist

    18 years
    • Promoting Healthforce to doctors, patients, clinic groups
    • Managing the pharmacy portfolio
    • Proactively collaborating with and being a trusted advisor to 16 Regional Managers
    • Conducting site visits to train, onboard and gather insights on how the system can be improved to enhance the nurse and patient experience
    • Defining and reviewing the roadmap for the sales and customer experience
    • Engaging with 3rd parties and stakeholders
    • Planning, communicating, and executing projects in line with organisational goals
    • Collecting, maintaining, and presenting data on the ideal client experience based on industry best practices and best-in-class benchmark standards
    • Translating and mapping client needs into client solutions using creative problem-solving
    • Providing thought leadership in innovation and client experience through brainstorming, 3 testing and sharing ideas
    • Collaborating cross functionally to improve client experience across all touchpoints
    • Managing the admin interface across multiple software tools and preparing SOP’s
    • Managing change while assessing risk
    • Managing escalations raised by nurses, Regional Managers and Dr’s
    • Resolving complaints in a timely and professional manner

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