A seasoned professional with strong interpersonal skills
Proficient in
Interpersonal and Communication skillsBuilding Working RelationshipsCustomer FocusGaining CommitmentAligning Performance with SuccessBuilding a Successful teamStress/Resilience ManagementChange ManagementMentoringCoachingFacilitationAnalytical ThinkingTraining and DevelopmentNegotiationNetworkingRecruitment and SelectionFinancial skillsReport-writing skillsStrategic management skillsConflict management skillsIndustrial Relations
International
Yes
Availability
Part-time or Full-time
Experience
20 years
Previous Roles
3
Work History
Coach Lead: NA Retail
Customer Services Team Manager
Production Manager
Key Responsibilities in Most Recent Role
Job Title: Customer Services Team Manager
20 years
Coaching or leading people
Understanding of effective coaching techniques
Creating and continually supporting people through individual development plans
Strong listening and written skills
Positive communicator who understands when necessary to have tough conversations
Communicating the Amazon mission and CS Contact Tenets
Confidently facilitating team discussions and communicating business messages
Maintaining high level of professionalism and approachability
Working knowledge and well versed in Amazon process and policies
Role model contact handling skills
Ability to review contacts to identify WOW moments and opportunities to support associates with coaching
Strong time management and organizational skills
Ability to make decisions within a dynamic and ever changing environment
Taking action on issues and opportunities raised in team Gemba
Helping associates understand the performance bar and supports them to reach it
Driving team engagement and actions through Connections results and insights