Candidate Profile

    Roo0566

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    About

    Highly experienced in customer relations with over ten years in sales, customer service, accounts management, and overall client/customer satisfaction across a broad spectrum of industries. Extensive knowledge and experience in retail operations management, with a demonstrated history of successfully managing some of South Africa’s leading home improvement brands’ sales teams and retail outlets.

    Proficient in

    Relationship BuildingExcellent Communication (Verbal and written)People and Performance ManagementReport WritingContent WritingPersuasionRelationship BuildingExcellent Communication (Verbal and written)MS OfficeCRM Systems (SAPKerridgeSmart Sales)
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    11 years

    Previous Roles

    3

    Work History

    Account Manager
    Operations Manager
    Telemarketing Representative

    Key Responsibilities in Most Recent Role

    Job Title: Sales Manager/Accounts Manager

    11 years
    • Managed branch sales, customer service, financial resources, and record-keeping.
    • Grew sales by ensuring key clients are satisfied with products and services.
    • Handled customer relations issues, ensuring quick resolution, and client satisfaction.
    • Resolved problems with customers to maintain relationships and increase return customer base.
    • Closed lucrative sales deals using strong negotiation and persuasion skills.
    • Ensuring client needs are understood and satisfied.
    • Identifying and managing prospect opportunities.
    • Providing leadership to sales team.
    • Achieved annual sales growth of over 35%.
    • Grew annual gross profit margins by additional 1.5% consecutively over 2 years.
    • Developed and executed sales strategies to meet and exceed set monthly and annual targets.

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