Experienced marketer with a background in journalism
Proficient in
Marketingtrainingcustomer supportresearchadministrative support
International
Yes
Availability
Part-time or Full-time
Experience
9 years
Previous Roles
3
Work History
Freelance Voice Artist
Journalist
Marketing Assistant and Software Trainer
Key Responsibilities in Most Recent Role
Job Title: Marketing Assistant and Software Trainer
9 years
Onboarding new clients which includes processing software agreements while ensuring FICA & POPIA compliancy
Installing the software on clients’ computers remotely
Conducting online start-up training, as well as recording and providing video tutorials and induction manuals
Managing incoming support related requests which includes responding to and resolving complex client issues through incident recognition, research, isolation and escalation (troubleshooting and liaising with our developers where improvements and bug fixes are required)
Creating artwork and content for the company website, social media and email campaigns
Social media management of all business accounts (Facebook, Instagram, Twitter, LinkedIn and Google My Business)
Assisting the accountant with arrears notices, debt collection and payment arrangements