Candidate Profile

    Roo0483

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    About

    To leverage my extensive experience in digital marketing and Team management to drive impactful campaigns and achieve exceptional results. Seeking a challenging managerial role where I can utilize my expertise in overseeing multiple teams, optimizing work schedules, implementing updated procedures and policies, and effectively monitoring deliverables. Proficient in utilizing reporting tools and advertising technologies, I aim to engage target audiences through cost-effective ad operations management strategies.

    Proficient in

    Programmatic advertisingStakeholder ManagementDigital StrategyAnalytics and ReportingTeam Management and CollaborationCommunication and Presentation SkillsAdvertising Operations and Client ManagementVendor Products and Reporting MethodsMedia Advertising and Media RelationsAd Operations Team Management and SupervisionProficiency in Ad Serving Tools and ApplicationsEfficient Task and Project Management
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    9 years

    Previous Roles

    3

    Work History

    Associate Manager
    Business Operation Analyst
    Senior Analyst and Shift Lead

    Key Responsibilities in Most Recent Role

    Job Title: Associate Manager

    9 years
    • Experienced Manger with responsible for overseeing a diverse team of 30-40 members, including traffickers, account managers, subject matter experts (SMEs), and quality assurance (QA) personnel.
    • Successfully established end-to-end processes for new and additional workflows, including hiring, training, and production. Implemented standardized SLAs and scorecards to ensure process efficiency and quality.
    • Managed headcount requirements for billing purposes and closely monitored and reported on performance targets and standards.
    • Acted as the primary point of contact for client inquiries and escalations, representing the business. Proactively addressed recurring errors and issues through preventive actions.
    • Identified and addressed workflow and turnaround time (TAT) issues, leading to enhanced overall quality. Conducted weekly reviews with clients and internal management to assess process development.
    • Ensured appropriate staffing levels for project requirements and developed effective risk mitigation plans for potential project risks.
    • Managed a budget ranging from $20k to $60k per month, depending on campaign variations on various platforms like meta, Linked in, Google ads.

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