RooCruit Candidate:
Roo0480
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About the Candidate
Dedicated and self-motivated professional with exceptional problem-solving ability, critical thinking, and customer service skills. Offering over ten years of work experience across the IT sector and the Hotel Sector. Strong communication skills to collaborate effectively with both technical and non-technical colleagues and clients. Dedicated to helping customers resolve issues and cultivating a positive image of the company and excels in both team environments and alone. Joseph has a proven track record of serving as an effective liaison between companies and their potential and current clients. He works to keep and increase customer satisfaction with every interaction and understands the importance of delivering the mission of a brand with every action and interaction that takes place.
Area of Expertise
Microsoft Office Suite, Office 365 and Windows 10 AWS, Azure, Google Cloud SharePoint, Zendesk, Active Directory, Microsoft Hyper-V Opera Hotel Manage, Effective Time Management, Ability to Work in a Team & Independently, SIP/ Telephony infrastructure consultant experience, Customer Service/ Leadership Skills, Highly Motivated, responsible & reliable, Highly Organized SAP & AWS Microsoft Products & Google Suite ISM ServiceDesk tool/ WFM Management Fibre, WIFI, Dial Up, LTE, ADSL, Cable SCCM & JIRA/ Unix/ Linux/ Core Java Knowledge of POPIA Act/ SaaS Global Distribution System VOIP (Avaya) / IP PBX/ SIP, TCP/IP protocols and LAN/WAN configuration
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 30 hours a week
Years Experience:
13
Current and Previous Roles:
Relevant Experience
Job Title: Senior Enrollment Advisor
Duration: 13
Key Responsibilities: Work on systems Salesforce & G-Suite.
CRM tools to assist customers including Hubspot CRM.
Provide world-class service to Customers and guests via telephone, email and Whatsapp.
Be a point of escalations from Support and resolve issues to a highest possible satisfaction.
General experience in SAP Success Factors.
Explain complex information in a simple way to a variety of customers.
Work with other teams to find best solutions, resolve queries, and lodge resolution claims.
Identify and use opportunities to increase customer retention and satisfaction.
Feel empowered to make a decision on refunds and good will gestures using logic, company procedures and market knowledge.
Contribute ideas to further improvement of processes and overall experience of customers and guests.
Be a mentor and role model to junior team members.
Lead the shift when the team leader isn’t present.
Handling escalations and complaints within tier and providing support to Team Leader.
Managing inboxes and delegating cases
