Candidate Profile

    Roo0466

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    About

    I have had customer service expertise for over ten years. I am a goal-driven Healthcare Administration professional well-versed in training and managing employees to provide exceptional patient services. Highly organized and hardworking with excellent program management skills. I am skilled in fast-paced environment settings. Adaptable and driven with a strong work ethic and motivation to thrive in team-based or individually motivated settings.

    Proficient in

    Administrative proceduresNew Staff MentoringQuality AssuranceAdministrative SupervisionPatient RapportMicrosoft Officeexcelwordoutlookpastelpremier prozenotiMedicare ComplianceQuality Patient Care
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    7 years

    Previous Roles

    3

    Work History

    Claims Assistant
    Lead Care Manager
    Personal Assistant

    Key Responsibilities in Most Recent Role

    Job Title: Lead Care Manager

    7 years
    • Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
    • Consulted with supervisors to assess cases and plan strategies for enhancing care.
    • Trained staff, providing direct supervision, and ongoing staff development
    • Direct day-to-day administrative and operational functions and guidance and leadership to 5 employees
    • Designed and introduced leadership development, coaching, and team management model
    • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling patient services
    • Arranged transportation and documented details of discharge transition plans.

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