11 years of experience in Programmatic, Product support and Ad operations
Proficient in
Possesses strong problem-solving abilitiesand a strategic mindsetconsistently exceeding expectations and driving organizational success. Committed to continuouslearningprofessional developmentand collaborative approaches to achieve outstanding outcomes.
International
Yes
Availability
Part-time or Full-time
Experience
12 years
Previous Roles
3
Work History
Media Associate Manager
Media Team Leader
Process Executive
Key Responsibilities in Most Recent Role
Job Title: Media Team Leader
12 years
Led and managed 3 teams comprising 185 members, overseeing creative auditing, product support, CTV, and programmatic operations.
Additional Billing 26 headcounts and additional region (Australia, Canada) campaigns added to the team in 2019 due to the accuracy and on time delivery. Revenue also increased.
CTV campaigns and Exchange curated deals in multiple regions added up to 20 headcounts in product support team (2022) based on the customer satisfaction and accuracy.
Successfully launched and optimized campaigns, including private marketplace deals, ensuring seamless setup, troubleshooting, and delivery.
Led the onboarding process for new projects and implemented efficient process setups.
Monitored campaign goals and recommended optimization strategies to increase the conversions.
Maintained an exceptional customer satisfaction score of 4.9/5 consistently over 4 years in product support.
Achieved a 99% accuracy rate and 99% on-time delivery for all projects.