RooCruit Candidate:
Roo0437
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About the Candidate
11 years of experience in Programmatic, Product support and Ad operations
Area of Expertise
Possesses strong problem-solving abilities
and a strategic mindset, consistently exceeding expectations and driving organizational success. Committed to continuous
learning, professional development, and collaborative approaches to achieve outstanding outcomes.
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
12
Current and Previous Roles:
Relevant Experience
Job Title: Media Team Leader
Duration: 12
Key Responsibilities: Led and managed 3 teams comprising 185 members, overseeing creative auditing, product support, CTV, and programmatic operations.
Additional Billing 26 headcounts and additional region (Australia, Canada) campaigns added to the team in 2019 due to the accuracy and on time delivery. Revenue also increased.
CTV campaigns and Exchange curated deals in multiple regions added up to 20 headcounts in product support team (2022) based on the customer satisfaction and accuracy.
Successfully launched and optimized campaigns, including private marketplace deals, ensuring seamless setup, troubleshooting, and delivery.
Led the onboarding process for new projects and implemented efficient process setups.
Monitored campaign goals and recommended optimization strategies to increase the conversions.
Maintained an exceptional customer satisfaction score of 4.9/5 consistently over 4 years in product support.
Achieved a 99% accuracy rate and 99% on-time delivery for all projects.
