Candidate Profile

    Roo0419

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    About

    Focused E-commerce executive with a solid history of growing e-commerce business by improving the customer experience, executing customer order fulfilment and maintaining the digital platform. I have a passion for the digital space. Commercially aware, with a BA in macro economic which has grown my knowledge of customer behavior and market trends. I can develop and implement a solid digital strategy that can drive a business’s online growth.

    Proficient in

    Account ManagementGoogle AdsE-commerceShopifyAmazonTakealotSearch Engine Optimization
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    5 years

    Previous Roles

    3

    Work History

    Amazon Seller Account Manager
    Digital Marketer / Website Admin
    E-commerce Manager

    Key Responsibilities in Most Recent Role

    Job Title: E-Commerce Manager

    5 years
    • Product Listing Management: Creating and managing product listings on the website, ensuring accurate and compelling product descriptions, images, and categorization.
    • Inventory Management: Monitoring and updating inventory levels to ensure availability, avoiding stockouts, and utilizing website’s inventory management tools effectively.
    • Pricing and Promotion Strategies: Analyzing market trends, competition, and sales data to develop pricing strategies and implement promotions, including discounts, coupons, and lightning deals.
    • Order Processing and Fulfillment: Monitoring incoming orders, ensuring timely order processing, coordinating with fulfillment centers or managing inventory and shipping processes.
    • Customer Service: Addressing customer inquiries, concerns, and complaints promptly and professionally, providing excellent customer support to maintain high ratings and positive reviews.
    • Performance Monitoring: Tracking key performance indicators (KPIs) such as sales, conversion rates, return rates, and customer feedback to identify areas for improvement and implement strategies accordingly.
    • Advertising and Marketing: Managing Amazon advertising campaigns, optimizing keywords, bids, and targeting to maximize visibility and drive sales. Utilizing Amazon’s marketing tools and features effectively.
    • Analytics and Reporting: Analyzing sales data, traffic patterns, and customer behavior using Amazon’s reporting tools or third-party software, extracting insights to guide decision-making and improve performance.
    • Compliance and Policy Adherence: Staying up to date with Amazon’s policies, guidelines, and terms of service, ensuring compliance and avoiding any violations that may impact account health or performance.
    • Continuous Learning and Optimization: Keeping abreast of Amazon’s updates, industry trends, and best practices, actively seeking opportunities to optimize product listings, pricing strategies, and overall performance on the platform.

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