Candidate Profile

    Roo0371

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    About

    IT enthusiast with 7 years of experience, focusing on functional and technical expertise. Process analysis, technical troubleshooting, leadership, and communication skills have all been demonstrated as strengths.

    Proficient in

    System & Technical Analysis | Organization | Attention to DetailsDependable and Responsible | Sharing Feedback and Empathy
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    9 years

    Previous Roles

    3

    Work History

    Request Fulfillment Manager
    System Administrator
    System Analyst

    Key Responsibilities in Most Recent Role

    Job Title: System Analyst

    9 years
    • Designing mockups for Web and Mobile Apps.
    • Defining techniques for bringing about effective quality improvement that can facilitate business operations.
    • Build test cases and assign priority to the different testing activities.
    • Preparing the Sprint Board and Sprint Review agenda before the sprint begins.
    • Creating the Release Notes documentation.
    • Preparation of Sprints and Sprint Reviews.
    • Direct coordination and task reporting to the managing director
    • Maintained supervision of the end-to-end operation, resolving exceptions and dealing with inquiries in a clear and timely manner.
    • Defined, documented, maintained and implemented effective New Client Request Fulfillment process that is inclined with company standards and policies.
    • Handled escalation ServiceNow Requests by analyzing the facts and help the Suppliers to resolve the issues quickly.
    • Scheduled & Managed Point-of-Sales System (POS) Demo with Store POS Providers/Sellers/IT Support, which includes testing output(s) of their text files, z-readings and receipts.
    • Maintained POS and Network Compliance by building and integrating efficient approaches to resolve current problems.
    • Provided initial basic technical support to appointed Mall Establishment(s) on-site or by phone.
    • Managed to handle 10 separate Mall Establishments (Locations) within three (3) and a half consecutive years under the Audit Department.

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