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I completed an Honours Degree in Psychology (UNISA) before gaining international work experience at the best financial services institutions in London. That experience was entrenched in world-class practices and initiatives. Since returning to South Africa, my mission has been to build high-performing companies and teams through clear and measurable goals, transparent leadership, shared best practices, effective communication and intentional talent management. I am a global citizen with British & South African nationality
Strategic alignment of functional objectives, Footprint expansion, Effective ways of working: Drive organisational effectiveness, Business planning and resourcing, Talent management, Strategic partnerships
Key Responsibilities: Grow the franchise footprint by helping to source new franchisees in alignment with strategic goals (e.g. transformation)
Align our organisation’s top-to-bottom goals: drive achievement of interconnected goals from departments, teams, and individual contributors (measure: OKR dashboard)
Provide practical support and advice to the CEO and other members of the executive team, as required
Provide support to external COO for all needs to enable Franchises
Oversee daily operations of the company and the work of all Head Office functions (IT, Marketing, Franchising Sales, Finance etc)
Facilitate clear, transparent, and focused ways of working and identify key issues (and recommend solutions)
Handle all HR matters, including performance management, grievances, investigation, disciplinaries, recruitment and dismissals
Organise and chair Head Office meetings
Assess and implement improved processes and systems
Work towards systemising everything we do
Collaborate with relevant parties to implement agreed improvements
Work with external COO to improve constant delivery and refinement of products and services for the network
Work with the rest of the executive team on budgeting, forecasting and resource allocation
Work with the Financial Director to control company costs and manage cashflow in alignment with strategic goals
Work with IT partners to measure and improve current systems in use
Oversee the specification & implementation of new systems
Motivate and manage staff at all levels and across all teams, including performance management and 1:1 reviews.
Identify and nurture key talent Establish policies and programmes that promote company culture and individual accountability
Leverage business partnerships: Work with the CEO and Co-COO to forge strategic partnerships and relationships with franchisees and external business relationships