Candidate Profile

    Roo0265

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    About

    Strategically manage calls and implement process improvements to enhance team performance and maximize customer satisfaction. Talented leader offering top-notch abilities in program management, interpersonal communication and strategic oversight. Establishing a culture of efficiency, collaboration, and continuous improvement by mentoring and training employees.

    Proficient in

    Client Relationship ManagementStakeholder EngagementReport ManagementSalesCustomer Experience
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    5 years

    Previous Roles

    3

    Work History

    Executive Virtual Assistant
    General Manager
    Sales Consultant

    Key Responsibilities in Most Recent Role

    Job Title: Executive Virtual Assistant

    3 years
    • Duties Include:Highly dynamic virtual assistant great experience of providing administrative and management support to clients. Adept in multitasking and effectively prioritizing tasks to achieve the best outcome. Knowledgeable and skilled in document management software, and content management software.
    • Providing administrative support for the team, including managing calls to the owner of the business and taking notes, organizing documents, and scheduling appointments.
    • Preparing reports as needed and conducting research
    • Managing social media and the website
    • Setting up and managing virtual meetings and webinars
    • Handling basic accounting functions, bookkeeping, invoicing, budgeting, and expense management
    • Maintain a high standard of organization and attention to detail.
    • A diligent professional with strong experience in retail management, managing 5
    • permanent employees, strong customer experience, and the ability to provide direction and leadership to encourage the achievement of company objectives
    • Delivered the daily, monthly, and annual strategy to the team and ensured everyone is on board
    • Ensured that all procedures and processes were in place and adhered to so that the store operates effectively and performs to its maximum potential.
    • Implemented a system of shoppers whose feedback led to a 20% increase in satisfaction among both customers and employees
    • Reviewed performance to head office and management quarterly performance reviews for all staff members.
    • Attended regular senior management meetings to make contributions and deliver recommendations on process, growth, and performance improvements.
    • Managed accounts, and orders, and receives the stock, purchase order and inventory verification, rebates, and preparation of daily bank deposits.

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