Roo0239

· Planned, designed, and scheduled phases for large projects.

· Identified plans and resources required to meet project goals and objectives.

· Developed and initiated projects, managed costs, monitored performance, identified risks and took corrective action as needed.

· Met project deadlines without sacrificing build quality or workplace safety.

· Drafted project reports to identify successful outcomes, insights and future recommendations.

· Coordinated material procurement and required services for projects within budget requirements.

· Negotiated and managed third-party contracts related to project deliverables.

· Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

· Verified quality of deliverables and conformance to specifications before submitting to clients.

Customer Support and Accounts

· Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

· Processed customer orders accurately and within agreed timeframes to meet service standards.

· Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

· Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

· Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

· Answered constant flow of customer emails with minimal wait times.

· Drafted correspondence and other documents for CEO in company’s voice.

· Updated account information to maintain customer records.

· Prepared and mailed invoices to customers, processed payments, and documented account updates.

· Reviewed staff’s invoices for accuracy and completeness prior to
mailing to customers.

· Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

· Investigated and resolved accounting, service and delivery concerns.

· Recorded expenses and maintained accounting records.

· Maintained up-to-date knowledge of product and service changes.

· Prepared weekly employee work schedules to meet operational needs.

· Booked airfare, hotel, and ground transportation to coordinate office travel.

· Scheduled employees for shifts, taking customer traffic and employee strengths into account.

Operations and Processing

· Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

· Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

· Devised new processes to boost long-term business success and increase profit levels.

· Led hiring, onboarding and training of new hires to fulfil business requirements.

· Trained and guided team members to maintain high productivity and performance metrics.

· Developed and maintained relationships with external vendors and suppliers.

· Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

· Recommended, selected and helped locate and obtain out-of- stock product based on customer requests.

· Managed purchasing and customer account operations efficiently.

· Responded proactively and positively to rapid change.

· Exhibited high energy and professionalism when dealing with clients and staff.