Candidate Profile

    Roo0231

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    About

    My long-term experience in the service industry has taught me how to meet and exceed each customer’s expectations with service that sells. Understanding the diverse global buying power, have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.

    Proficient in

    Technical SupportPhone SupportClient Relationship ManagementClient RelationsCRM Management
    International

    Yes

    Availability

    Part-time or Full-time

    Experience

    12 years

    Previous Roles

    2

    Work History

    Business Development and Client Relations
    Client Relationship Manager

    Key Responsibilities in Most Recent Role

    Job Title: Client Relationship Manager

    1 years
    • Managing my own workload to ensure that cases are fully investigated and responded to
    • within SLA.
    • Handle cases to the highest standard of customer care and resolve them satisfactorily and
    • in accordance with FCA and TCF principles.
    • Monitoring relationships with existing customers through CRM systems.
    • Receiving and managing complaints directly, via telephone, email, and social media.
    • Proactively managing claimant feedback in the interest of the business and continuous
    • improvement.
    • Resolving escalated queries before they become a complaint.
    • Manage the process relating to customer complaints and/or disputes.
    • Suggest new methods to address customers’ needs.
    • Providing data to management regarding client feedback.

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