RooCruit Candidate:
Roo0231
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About the Candidate
My long-term experience in the service industry has taught me how to meet and exceed each customer’s expectations with service that sells. Understanding the diverse global buying power, have assisted all types of customers in all types of settings. I realize that acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.
Area of Expertise
Technical Support, Phone Support, Client Relationship Management, Client Relations, CRM Management
Experience & Availability
International Experience:
Yes
Availability:
40 hours a week
Years Experience:
12
Current and Previous Roles:
Relevant Experience
Job Title: Client Relationship Manager
Duration: 12
Managing my own workload to ensure that cases are fully investigated and responded to
within SLA.
Handle cases to the highest standard of customer care and resolve them satisfactorily and
in accordance with FCA and TCF principles.
Monitoring relationships with existing customers through CRM systems.
Receiving and managing complaints directly, via telephone, email, and social media.
Proactively managing claimant feedback in the interest of the business and continuous
improvement.
Resolving escalated queries before they become a complaint.
Manage the process relating to customer complaints and/or disputes.
Suggest new methods to address customers’ needs.
Providing data to management regarding client feedback.
