RooCruit Candidate:
Roo0183
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About the Candidate
Drive retention and growth among customers by understanding their business needs and helping them succeed.
Being the main point of contact between the company and a number of named enterprise accounts.
Provide insights to customers to ensure that they get the most out of the service with the aim of ensuring their success and helping grow our customer base.
Area of Expertise
Hubspot Account Management, Outbound Marketing, Customer Success Management, Project Management, Onboarding
Experience & Availability
International Experience:
Yes
Availability:
10-20 hours a week
Years Experience:
13
Current and Previous Roles:
Relevant Experience
Job Title: Onboarding & Implementation Specialist
Duration: 13
Duties Included:
• Serve as the HubSpot Marketing Hub onboarding/training lead for customers, managing their experience and enabling them to achieve their desired objectives with HubSpot
• Evaluate a customer’s marketing, current tech stack, and business objectives in order to define their implementation roadmap
• Define the future state processes and customer journey(s) that will govern how HubSpot should be implemented for clients
• Guide customers through product configuration, campaign set up, technical integrations, reporting, and user adoption activities
• Contribute to the growth by improving processes, defining new services, and mentoring team members
• Consult a wide variety of businesses on how they can get more from their HubSpot investment and creatively solve marketing/sales/service challenges using HubSpot’s toolset
• Implement recommendations within HubSpot? Provide best practices within the tool
• Help clients with HubSpot audits and basic HubSpot troubleshooting
