Roo0136

My position as a telesales representative, team leader and account manager allowed me to provide a high level of professional service to our clients, to build and maintain a future pipeline in accordance within the team’s criteria and ensure KPI’s are met to meet the team’s overall target objectives for the month. I am computer literate and have experience with Microsoft Excel and Microsoft Word. As a leader and employee within the lead generation department at Smarter Business, my role involved sifting through and cleaning cold and old data, thereby developing and recycling warm data, resulting in the production of quality leads. I proudly lead a team of 12 in achieving the lead gen targets weekly, monthly and yearly team targets as well as my individual targets as well. As a Senior energy Account manager, I have become wonderfully equipped with the UK energy industry and market. The Pipeline Sales Consultant role ensured that I kept to all deadlines, increase individual customer value by cross-selling services and promotion of the company’s portfolio of services in the UK. I attended and participated actively in all sales meetings. Adhering to all company procedures have aided me in acquiring the necessary professional work ethics and I am committed to personal professional development to facilitate effectiveness within any role. As a Senior account manager and growing leader I understand the importance of passing relative knowledge to new and existing “Sales Consultants”, Managers and Trainers for the betterment of systems and increasing productivity/accuracy within the business. In my current role within the complaints department I have become more equipped with Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions.