RooCruit Candidate:
Roo0107
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About the Candidate
Proven track record in effectively managing and supporting a team of customer success managers, ensuring optimal customer engagement and satisfaction through collaborative leadership and strategic processes.
Area of Expertise
Team Leadership and Support, Strategic Problem Solving, Relationship Management, Administration, Onboarding
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hour a weeks
Years Experience:
4
Current and Previous Roles:
Relevant Experience
Job Title: Customer Success Team Lead
Duration: 4
Key Responsibilities: Developed and implemented enhanced communication strategies post-installation, including the adaptation of the COC process
Developed and provided ongoing coaching and feedback through daily standups, improving team effectiveness
Identify gaps in Customer and CSM processes and implement solutions
Facilitate a seamless customer journey and troubleshoot when needed
Optimizing the CRM so the team is able to accurately record and maintain customer data
