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As a multidisciplinary professional with an MSc in Neuroscience —specializing in Computational and Cognitive Neuroscience— and a solid foundation in web development, graphics design, and project management, I bring a uniquely versatile and strategic approach to employee engagement and internal communications. My academic and professional experiences converge to support human-centered communication strategies, content development, and event coordination that are both analytically informed and creatively executed.
MSc Neuroscience, Computational and Cognitive Neuroscience, Neurodevelopmental Disorders, Neuroergonomics, Behavioral Economics, Human Behavioral Analysis, Virtual Reality, AI, Editor, Proofreader, Administration
Key Responsibilities: Analysing Data-Call Stats
Extracting and Reworking Data from SAP
Tracking and monitoring of call stats, productivity & efficiency of Regional Managers, regions and Field Service Engineers respectively.
Tracking and monitoring all Customers SLA’s to ensure we are on target.
Technician Schedules.
Drawing up, and distributing daily reports (Efficiencies & Productivity) amongst the Regional Managers, to ensure we are on Target with Project Scope-Tracking of Projects
Tracking and monitoring of aged Calls, investigating and resolving these calls
Booking of travel, accommodation, flights, car rentals, ensuring all costs are recoverable from customer
Taking of Minutes.
Budget and Resource Forecasting.
Liaising with Customers and Vendors.
Ensuring Vendor accounts are up to date.
Reviewing and amending EXCO letters.
Reviewing and Validating Claims (Overtime, Fleet, Travel)
Reviewing and Validating Customer Claims.
Time Management-(Managing and Tracking Inefficiencies of all employees including Regional Managers).
Creating Weekly reports and Presentations
Mediator between Business Unit Manager and Regional Managers, setting up all meetings between BU Manager and Regional Managers.
Minutes of all meetings held between Business Unit Manager and Regional Managers
Tracking of all Customer meeting outcomes
Creating and compiling month end reports for all Regions |Regional Managers |Customers|Field Service Engineers| SMME’s.
Working hand in hand with HR, Logistics, Billing and Fleet Departments to compile productivity & efficiency reports.
Ensuring the correct disposal of stock.
Tracking of all Quotations to and from the Customer as well as internally.
Personal Assistant to Business Unit Manager
Creating Marketing Products, Images for Advertising
All Adhoc Tasks involved in P.A Roll.
All Business Administration Duties of Gauteng Inner and Mpumalanga Region