RooCruit Candidate:
Roo5418
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About the Candidate
Results-driven Customer Support and Office Administration professional with over 5 years of experience providing exceptional service, technical assistance, and executive support. Skilled in using CRM systems (Zoho), managing inbound and outbound communications, and resolving client queries in compliance-driven environments. Proven ability to work in fast-paced remote and hybrid settings while maintaining high customer satisfaction and administrative efficiency. Eager to contribute to customer focused, remote-first teams within the tech, service, or administrative industries.
Area of Expertise
Customer Support (Inbound, Outbound, Email, Chat), CRM & Helpdesk Tools (Zoho, Ticketing Systems), Service Level Agreement (SLA) Adherence, Remote Work Collaboration (Zoom, Slack, Email), Microsoft Office Suite, Google Workspace, Conflict Resolution, Empathetic Communication, Executive Support & Diary Management, Technical Troubleshooting, First-Line IT Support, Data Entry, Database & Records Management
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
7
Current and Previous Roles:
Relevant Experience
Job Title: Office Administrator
Duration: 7
Key Responsibilities: Delivered front-line support and internal communications management, ensuring seamless day-to-day operations.
Handled high-volume administrative requests, calendar scheduling, and travel coordination for senior leadership.
Maintained internal records systems and databases, improving document retrieval speed by 40%.
Supported recruitment, campus logistics, and event preparation to enhance candidate experience.
Monitored service delivery from facilities staff and contractors, escalating issues in line with service-level expectations.
Responded to 50+ daily customer inquiries via phone and email, resolving 80% of issues on first contact.
Captured, tracked, and updated customer data in CRM platform, ensuring data accuracy and lead classification.
Handled confidential medical record retrieval and delivery within regulatory guidelines (POPIA & HIPAA).
Maintained support response times under 5 minutes during peak hours, exceeding SLA benchmarks.
Worked with cross-functional teams and third parties (hospitals, law firms) to resolve complex issues efficiently.
