RooCruit Candidate:
Roo5407
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About the Candidate
I am an adaptable and results-driven professional with strong experience in customer service, sales, and administration, including working with international teams in remote and hybrid environments. I have a proven ability to work independently, manage time effectively, and consistently meet performance targets with minimal supervision. I’m proficient in remote collaboration tools such as Zoom, Microsoft Teams, and various CRM platforms. I’m known for my clear communication, strong problem-solving skills, and my ability to thrive in fast-paced virtual settings.
Area of Expertise
Customer support, Administration, Team Leader
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
4
Current and Previous Roles:
Relevant Experience
Job Title: Customer service agent
Duration: 4
Key Responsibilities: Handled customer support for U.S.-based clients remotely using CRM tools.
Achieved a 95% customer satisfaction rating by consistently exceeding performance targets, resolving customer issues promptly, and providing personalized solutions tailored to individual needs.
Implemented a knowledge base system to streamline information retrieval and enhance efficiency in addressing customer inquiries, resulting in a 20% reduction in average handling time and increased agent productivity.
