RooCruit Candidate:
Roo1102
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About the Candidate
I am a highly motivated individual striving for success. I travelled the world to implement / manage Service Desk Solutions, train Customers and implement adequate processes. My Professional approach towards any task will ensure that I deliver the task / project within the agreed time frames in meeting all requirements and in most cases exceeding them. I can lead a team and be a team player respecting my fellow team mates through collaboration and always respecting diversity in any environment.
Area of Expertise
System, Web and Mobile Testing, Service Desk Analysis, Configuration Item Management
Experience & Availability
International Experience:
Availability:
10 hours a week
Years Experience:
18
Current and Previous Roles:
Relevant Experience
Job Title: Senior IT Professional Consultant
Duration: 18
Key Responsibilities: Heat Consultant
ITSM Consultant
Service Desk Analysis
Service Desk Requirements Gathering
ITSM / Heat / Heat Classic Development
Pre-Sales Smart Service Desk Sales Manager (International)
Configuration Item Management
Service Request Development
Personalizing all systems
Internal Process Mapping
Defining and creating all Business Requirements
Customer Service Manager (Oman, Dubai, Europe)
