RooCruit Candidate:
Roo5007
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About the Candidate
Ability to work shifts including overtime. I am able to provide technical support on products and provide in house service training. I can capture Sales Data and handle Remote online customer service via calls, emails and chats.
Area of Expertise
Customer care, Trouble shooting, Query handling, 1st and 2nd line support over phone, online, as well as emails. Log, track and resolve software/hardware issues, Listening skills, Target driven, Team player, Self-development. Organisational skills, Analytical thinker, critical listener, Administration.
Experience & Availability
International Experience:
Yes
Availability:
40 hours a week
Years Experience:
13
Current and Previous Roles:
Relevant Experience
Job Title: Customer Service Associate
Duration: 13
Key Responsibilities: moderate all customer reviews and respond to emails and chats.
Handling of all customers regarding pricing and price adjustments, promotions and price deals.
Maintaining high quality communication.
Use all customer service tools to providing excellent response and accurate fast and timely responses
Managing all escalated calls regarding pricing.
Dealing with high end customers regarding heavy and bulky items.
