RooCruit Candidate:
Roo5019
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About the Candidate
Highly motivated and assertive professional with over 15 years of experience in providing highlevel customer support. Proficient in managing and addressing customers’ concerns in any channel. Possesses exceptional communication and interpersonal skills, a team player, and with a proven ability to work independently.
Area of Expertise
Customer service, Admin, Zendesk, Salesforce, Kustomer, Google Workspace, and Slack
Experience & Availability
International Experience:
Yes
Availability:
40 hours a week
Years Experience:
15
Current and Previous Roles:
Relevant Experience
Job Title: Customer Support Representative
Duration: 15
Key Responsibilities: Worked with blended LOB (email, phone and chat) for e-commerce and ride sharing campaigns
Assisted customer in order processing, tracking, billing, refunds, order replacement
Called shipping carriers to follow up the status of the shipping
Assisted department with email-based and phone support when call center was busy or short-staffed
Handled more than 40 emails, more than 30 calls and more than 30 chats per day
Managed car listings
Helped customers in finding cars and managing reservations
Reviewed documentations and assessed negative review removal request
Assisted customer for basic app troubleshooting
Handled Trust and Safety concerns – Used Zendesk, Salesforce, Kustomer, Google Workspace, and Slack
