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I am a highly creative individual who is inspired by the life around me. I am outgoing, easily motivated and hard-working, and enjoy cultivating a pleasant and productive work environment for both myself and my team in order to achieve any goal set out before me, and better assist the collective to attain their goals as well, and with the ability to easily adapt to change, I am confident that I would be an asset to any company. I have great aspirations to relocate as I am driven to experience life and grow as much as I am able to, hence my continuous dedication to further education.
Customer Service, Marketing & Social Media, Retail Management, Training & Development, Technical Knowledge, Project Management, Human Resources, Budget Management, Content Creation
Key Responsibilities: Directed all brand related marketing functions (communications & marketing material development, event organizing and brand activations, product launches, retail outlet start-ups – store approvals, design and set-up etc.)
Development and national implementation of company’s Standard Operating Procedures across 12 national sales/distribution points
Facilitated customer relationship procedures
Oroject management experience with organizing Masterclasses (2016, 2019, 2023) from start to finish (artist liaisons, venue, catering, models, graphic design, marketing communications), and adherence to/implementation of all corporate identity related matters.
Managing social platforms (Instagram, Facebook, LinkedIn, Google Business, YouTube, TikTok), extending to product photography, campaign strategies and influencer management.
Reporting on relevant metrics and development and implementation of annual marketing strategy.
Recruitment experience hiring retail staff for 3 national stores, filtering applications according to relevant experience, conducting interviews and facilitating induction training.
Retail management experience – 4 regional stores; including recruitment, merchandising, stock control, shift rosters, employee grievances, purchasing of consumables and relevant in-store tools.
National Educator for all retail staff ensuring excellent product proficiency, superior customer service management and retail skills competency, decreasing national customer complaints by approx. 50%.
Head Make-up Artist for South Africa, performing make-up services for celebrity clients, fashion/editorial shoots/events, film productions, special effects events as well as executing make-up applications and training sessions both nationally and internationally.