RooCruit Candidate:
Roo0591
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About the Candidate
A seasoned professional with strong interpersonal skills
Area of Expertise
Interpersonal and Communication skills, Building Working Relationships, Customer Focus, Gaining Commitment, Aligning Performance with Success, Building a Successful team, Stress/Resilience Management, Change Management, Mentoring, Coaching, Facilitation, Analytical Thinking, Training and Development, Negotiation, Networking, Recruitment and Selection, Financial skills, Report-writing skills, Strategic management skills, Conflict management skills, Industrial Relations
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
20
Current and Previous Roles:
Relevant Experience
Job Title: Customer Services Team Manager
Duration: 20
Key Responsibilities: Coaching or leading people
Understanding of effective coaching techniques
Creating and continually supporting people through individual development plans
Strong listening and written skills
Positive communicator who understands when necessary to have tough conversations
Communicating the Amazon mission and CS Contact Tenets
Confidently facilitating team discussions and communicating business messages
Maintaining high level of professionalism and approachability
Working knowledge and well versed in Amazon process and policies
Role model contact handling skills
Ability to review contacts to identify WOW moments and opportunities to support associates with coaching
Strong time management and organizational skills
Ability to make decisions within a dynamic and ever changing environment
Taking action on issues and opportunities raised in team Gemba
Helping associates understand the performance bar and supports them to reach it
Driving team engagement and actions through Connections results and insights
