RooCruit Candidate:
Roo0850
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About the Candidate
A skilled customer service associate with a strong attention to detail, consistently deliver accurate information and follow through on commitments to customers. with dedication to providing outstanding service that leaves a lasting positive impression
Area of Expertise
Fifteen (15) years as a dedicated and results-driven Customer Service Representative with a proven track record of delivering exceptional support and fostering positive customer relationships. Proficient in handling a wide range of inquiries and issues with professionalism, empathy, and efficiency. Strong communicator with excellent problem-solving skills, able to collaborate effectively with colleagues to ensure customer satisfaction
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
15
Current and Previous Roles:
Relevant Experience
Job Title: Senior Processes Expert
Duration: 15
Key Responsibilities: Provide assistance to members regarding their medical benefits over the phone
Educate members on the structure of their plan benefits.
Conduct plan comparisons to help members make informed decisions.
Handle premium payments and provide support in locating payment history.
Initiate outbound calls to address unresolved issues and ensure customer satisfaction.
