RooCruit Candidate:
Roo5054
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About the Candidate
Demonstrates effective, clear and professional written and oral communication. Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues. Builds Platform and business knowledge to better serve sellers. Maintains a positive and professional demeanour always portraying the company in a positive light and effectively managing sensitive issues. Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures. Contributes to a positive team environment and proactively aids team members with difficult contacts as needed. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance. Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions
Area of Expertise
Season Customer Service Representative with experience in Amazon Seller Central, Shopify, eBay, Walmart, Zoho, XSellco, Freshdesk, Zendesk, Gorgias, Front, OMS, Gooten, ShipStation, Starshipit, Skubana, Smile: Rewards & Loyalty, Recharge Subscriptions, OrderlyPrint, Zazachat, Tidio, Slack, Skype, Google Hangouts, Asana, Zoho Cliq, Xero (Basic), Dialpad, Netsuite
Experience & Availability
International Experience:
Yes
Availability:
40 hours a week
Years Experience:
16
Current and Previous Roles:
Relevant Experience
Job Title: Customer Service Manager / Virtual Assistant
Duration: 16
Key Responsibilities: Provides support through phone, live chat, and email to both prospective and existing customers on European dropshipping stores and different E-commerce platforms such as Amazon, eBay, Shopify, and Walmart.
Demonstrates effective, clear and professional written and oral communication.
Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
Builds Platform and business knowledge to better serve sellers
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Demonstrates excellent time-management skills and the ability to work independently knowledge while using departmental resources, policies and procedures.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions
