RooCruit Candidate:
Roo5042
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About the Candidate
Seasoned customer service representative experienced in Shopify, Slack, WordPress, FBA reviews, Asana, Google Suite and MS Office
Area of Expertise
Customer Service, Project Management, Customer Service, Email Support, Chat Support, MS Office, MS Excel, Data Entry, Social Media Management, Sales
Experience & Availability
International Experience:
Yes
Availability:
40 hours a week
Years Experience:
8
Current and Previous Roles:
Relevant Experience
Job Title: Customer Service and Billing Representative
Duration: 8
Key Responsibilities: Answering customers queries and complaints
Processing payments over the phone
Upselling
Helping customers with their Paypal transactions and resolving disputes.
Occasionally mentoring a class of junior CSR agents as a Subject Matter Expert.
Data Entry
Client Support
Sending Email Blasts and Email Management
Clearing more or less 200 emails daily
Social Media Accounts (Moderating)
Live Chat Support
Modifying orders through Shopify
