Roo5178

Key Responsibilities: Handles the company’s online deliveries and driver support.

Assisting customers to locate their orders, helping them navigate their apps to reduce effort and helping them with returns and payment methods.

Assisting drivers scan into their designated stations, assisting them to locate the customer’s packages and assisting them to locate addresses.

Assisting drivers to scan packages and navigate through their Rabbit apps and troubleshooting.

Driving success story initiative.

Completed THRIVE program, which enabled me to have team lead experience.

Overseeing 10+ online assistants – Assisting them in reaching their targets as well as provided one on one and group coaching sessions.

Ensuring assistants apply relevant policies to their work in-order to reach their goals.

Time keeping is essential, ensuring that there is a 100% attendance rate.

Contact mining performed to ensure the quality of contacts are good and up to standard to improve customers’ experience.

I had the responsibility of cold calling potential customers and addressing their pain points as well as explaining how we can remedy that as a business.

Being able to understand each product in depth in-order to educate the customer.

I was also responsible for ensuring that all meetings are set up successfully as well as following up with customers and ensuring that the customer relationship is maintained.

I was also responsible for issuing out quotes and invoices to customers.

Selling being the priority and ensuring that the set goal/matrix is reach on a weekly basis