RooCruit

RooCruit Candidate:

Roo5128

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About the Candidate

Experienced teacher in teaching English as a second language, I have had the opportunity to work in different countries as an English teacher in different levels and groups of different ages creating classes with different strategies and different goals. Also, I had the chance be a coordinator, in that role I was the one in charge of assigning the classes to the other teachers and organizing groups and different activities for some commemorative dates, I was the responsible person to receive the students and explain the method we used in the school. Besides I had the chance to work as a remote medical interpreter for some companies in USA in which I was the bridge of communication between the doctors and patients translating the information of both parties and using the correct medical terms and using the best customer service skills to give the best attention possible to the clients.

Area of Expertise

Customer Support, Teaching, Medical translation

Experience & Availability

International Experience:

Yes

Availability:

10, 20 or 40 hours a week

Years Experience:

10

Current and Previous Roles:

Relevant Experience

Job Title: Technical Tech Support

Duration: 10

Key Responsibilities: Handling customer technical support cases through phone and email submission
Help customers resolve technical problems themselves

Collecting customer feedback to improve processes

Documents hardware and software updates

Troubleshoot problems

Problem solving

Log all calls and solutions

Maintaining documentation

Prepare accurate and timely reports

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