RooCruit Candidate:
Roo0406
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About the Candidate
Over the last 10 years Carlin has gained experience in sales and account management, with recent experience in the crypto field.
Area of Expertise
Decision Making, Time Management, Adapting to change, Attention to detail, Product knowledge, Customer Service, Technical Knowledge, Problem Solving
Experience & Availability
International Experience:
Yes
Availability:
10, 20 or 40 hours a week
Years Experience:
6
Current and Previous Roles:
Relevant Experience
Job Title: Merchant Support Analyst
Duration: 6
Key Responsibilities: Providing Technical support to merchants who use the crypto payment gateway.
Troubleshooting technical issues, including errors with payment processing, website integration, and software functionaliy.
Communicating with merchants via email, phone, or chat to resolve technical issues, answer questions, and provide advice on best practices.
Documenting technical issues and resolutions in a CRM
Collaborating with other members of the support team, as well as developers and other technical staff to resolve complex issues
Contributing to the development of support materials, including knowledge base articles, tutorials, and other resources to help merchants use the platform effectively.
