RooCruit Candidate:
Roo5040
Interested in possibly hiring this candidate?
Simply click the link below to book a call with the team
About the Candidate
A Quality Analyst and previous Email/Chat Support Representative with more than 7 years’ experience in various tasks. A tech savvy and problem solver that you can rely on. Enthusiastic individual with superior skills in both team based and independent capacities.
Area of Expertise
Customer Service, Organizational Skills, Quality Assurance, Problem Solving, Basic Photoshop and Canva, Editing, Administrative Support, 66 WPM
Experience & Availability
International Experience:
Yes
Availability:
40 hours a week
Years Experience:
7
Current and Previous Roles:
Relevant Experience
Job Title: Quality Assurance, Email/Chat Support Representative
Duration: 7
Key Responsibilities: Responding to customer inquiries via email and/or chat
Maintained a positive work ethic and commitment to providing excellent service.
Monitoring and auditing communications made by the agents.
Preparing a detailed report about the agent and ensuring that the company policy is followed.
Collating and preparing information related to a previous communication.
Assist in training and arrange materials to be used.
