Roo0371

Key Responsibilities: Designing mockups for Web and Mobile Apps.

Defining techniques for bringing about effective quality improvement that can facilitate business operations.

Build test cases and assign priority to the different testing activities.

Preparing the Sprint Board and Sprint Review agenda before the sprint begins.

Creating the Release Notes documentation.

Preparation of Sprints and Sprint Reviews.

Direct coordination and task reporting to the managing director

Maintained supervision of the end-to-end operation, resolving exceptions and dealing with inquiries in a clear and timely manner.

Defined, documented, maintained and implemented effective New Client Request Fulfillment process that is inclined with company standards and policies.

Handled escalation ServiceNow Requests by analyzing the facts and help the Suppliers to resolve the issues quickly.
Scheduled & Managed Point-of-Sales System (POS) Demo with Store POS Providers/Sellers/IT Support, which includes testing output(s) of their text files, z-readings and receipts.

Maintained POS and Network Compliance by building and integrating efficient approaches to resolve current problems.

Provided initial basic technical support to appointed Mall Establishment(s) on-site or by phone.

Managed to handle 10 separate Mall Establishments (Locations) within three (3) and a half consecutive years under the Audit Department.